Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work

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Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda (2018, unknown): “In an attempt to overcome this constraint, emotional labor scholars have recently begun to extend emotional labor to cover exchanges between colleagues and supervisors (Côté et al. 2013; Grandey et al. 2013; Humphrey et al. 2015).”
The Role of Occupational Emotional Labor Requirements on the Surface Acting–Job Satisfaction Relationship (2016, background): “Emotional labor (EL) is “one (important) form of emotional regulation, namely emotional regulation that occurs in a work context” (Gross, 2013: 289).”
Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers (2013, unknown): “…simultaneous positive effects (due to positive emotions individuals experience as a result of deep acting) and negative effects (due to the effort involved in deep acting and the potential to be alienated from one’s true feelings; Hochschild 1983) canceling each other out (Grandey et al. 2013).”
Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, methodology): “As shown in the hourglass portion of Figure 1, these three lenses together (i.e., using trifocals; Grandey et al. 2013b) illustrate the dynamic and reciprocal emotional labor process.”