“Let Me Tell You About My Job”: Exploring the Terrain of Emotion in the Workplace

By K. Miller, J. Considine, Johny T. Garner. 2007

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Emotion in Teaching and Learning: Development and Validation of the Classroom Emotions Scale (2010, background): “As noted by Miller et al. (2007), the practical distinction between emotion work and emotional labor ‘‘may be unclear . . .many aspects of organizational interaction will be characterized as both emotional labor and emotion work’’ (p. 236).”
Words from the heart speak to the heart: A study of deep acting, faking, and hiding among child care workers (2011, background): “Since child care workers are expected to connect with both the children and their parents, their interactions are infused with empathy and concern (Miller et al., 2007).”
Exploring Emotion in Teaching: Emotional Labor, Burnout, and Satisfaction in Chinese Higher Education (2008, background): “Workers, especially those in human service professions, package and display appropriate emotions to fit organizational norms (Miller et al., 2007; Tracy, 2005).”
The Bright Side of Emotion in the Classroom: Do Teachers' Behaviors Predict Students' Enjoyment, Hope, and Pride? (2013, background): “First, conceptual understanding of what constitutes emotional response is better aligned with contemporary research in communication (e.g., Miller et al., 2007) and other fields (e.g., Pekrun et al., 2011) describing emotionality as a complex set of processes and outcomes stimulated by…”