Revenue and Profit Implications of Industrial Service Strategies

By Andreas Eggert, J. Hogreve, Wolfgang Ulaga, Eva Muenkhoff. 2014

318 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/aeae1c799652483e6720cc718b66ee8e57a86f49

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Citations in the corpus

Examining the influence of service additions on manufacturing firms' bankruptcy likelihood (2017, background): “Previous empirical research on the performance consequences of service provision has focused on a small set of accounting- or market-based measures of business performance (Gebauer et al., 2012; Eggert et al., 2014a).”
Service Growth in Product Firms: Past, Present, and Future (2017, background): “If successfully deployed, services can become an important source of revenue and profits, ensure customer satisfaction and loyalty, and support firms’ growth (Eggert et al., 2014; Fischer, Gebauer, & Fleisch, 2012).”
When and why do customer solutions pay off in business markets? (2017, unknown): “Eggert et al. (2014) and T ab le 1 R el ev an te m pi ri ca lr es ea rc h on pe rf or m an ce ou tc om es of se rv ic e st ra te gi es St ud y Se rv ic e O ff er in g M ea su re (I nd ep en de nt V ar ia bl e) Fi rm P er fo rm an ce M et ri c (D V ) D is tin gu is h Se rv ic e & So lu tio ns ?”
Why Do Servitized Firms Fail? A Risk-Based Explanation (2015, background): “This study responds to calls from scholars for studies that adopt a more fine-grained view of services when researching their impact on manufacturing firms’ performance (Eggert et al., 2011; Eggert et al., 2014; Fang et al., 2008).”
The role of a solutions salesperson: Reducing uncertainty and fostering adaptiveness (2017, background): “In line with this evolution, customers increasingly are focusing on performance outcomes gained from procuring end-to-end solutions with customized and integrated goods and services (Eggert et al., 2014; Macdonald, Kleinaltenkamp, & Wilson, 2016).”
Organizing for digital servitization: A service ecosystem perspective (2019, background): “…product-centric ﬁ rms that pursue servitization typically need to place more emphasis on local service operations and organization (Fischer et al., 2012) and on decentralization of decision-making authority to lower-level managers (Eggert, Hogreve, Ulaga, & Muenkho ﬀ , 2014; Neu & Brown, 2005).”
Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2016, background): “On the other hand, some studies suggest that the relationship between servitization and product innovation may not be entirely complementary and that product innovation may have a negative impact on service business model innovation (Eggert et al. 2014; Gebauer 2011).”