Organizing for digital servitization: A service ecosystem perspective

By Alexey Sklyar, Christian Kowalkowski, Bård Tronvoll, David Sörhammar. Journal of business research, 2019

471 citations recorded by the source corpus.

Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processe ...

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/716363521011da660a7e8b0cf27effd02e7a7bb7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. David Sjodin
2. Vinit Parida
3. Lina Linde
4. Anmar Kamalaldin
5. Marco Perona
6. Andrea Bacchetti
7. Ting Zheng
8. Marco Ardolino

In Organizational Behavior and Human Resource Management

1. David Sjodin
2. Lina Linde
3. Vinit Parida
4. Anmar Kamalaldin
5. Marco Perona
6. Marco Ardolino
7. Paul Schneider

In Sociology and Political Science

1. Marco Perona
2. David Sjodin
3. Vinit Parida

Citations in the corpus

• Revisiting Relational Coordination: A Systematic Review (2021, unknown): “In the service sector, virtual interfaces require new forms of coordination among service providers and with their customers (Sklyar et al., 2019).”
• Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, methodology): “Digital servitization involves the utilization of digital tools for transforming a product-centric business model to a servicecentric logic ((Sklyar et al., 2019)).”
• The applications of Industry 4.0 technologies in manufacturing context: a systematic literature review (2020, methodology): “Finally, in CRM processes, the integrated use of the IoT, BDA and Cloud can effectively support digital ‘servitization’ (Sklyar et al. 2019), gathering data on product operation and user behaviour through the IoT and processing them using BDA to generate a new service portfolio, encompassing…”