Follow this Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential

By Curt W. Coffman, Gabriel Molina. 2002

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Employee Engagement: The Key to Improving Performance (2010, background): “Research also indicates that engagement is positively related to customer satisfaction (Coffman, 2000; Ellis and Sorensen, 2007; Towers Perrin Talent Report, 2003; Hewitt Associates, 2004; Heintzman and Marson, 2005; Coffman and Gonzalez-Molina, 2002).”
Employee Engagement: A Driver of Organizational Effectiveness (2011, background): “So it has both attitudinal and behavioral components (Erickson, 2005). Engagement is the measure of an employee’s emotional and intellectual commitment to their organization and its success. It is an outcome of employees’ organizational experiences that are characterized by behaviors that are groupe”
The impact of management on the engagement and well-being of high emotional labour employees (2014, background): “Past research suggests a strong relationship between engaged and committed employees (Coffman and Gonzalez–Molina, 2002; Saks, 2006).”
The Impact of Employee Engagement on Job Performance and Organisational Commitment in the Egyptian Banking Sector (2015, background): “Considerable studies have shown the existence of a statistical positive relationship between employee engagement and business productivity, profitability, employee retention, safety and customer satisfaction [21,26,49,68].”