Free riding and customer retention across retailers’ channels

By Sebastian van Baal, Christian Dach. 2005

258 citations recorded by the source corpus.

Subfields: Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/940fa58c7a22fba8474a8704f741042d6e911f8b

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Citations in the corpus

Pricing/service strategies for a dual-channel supply chain with free riding and service-cost sharing (2018, background): “…of free-riding problem often occurs in such products, whose pre-sales services can be conducted separately from the actual sale of the products (Shin, 2007; Kucuk and Maddux, 2010), including those products, such as clothes, shoes, toys and furniture, etc. (Baal and Dach, 2005; Heitz-Spahn, 2013).”
'Showrooming' and the Competition between Store and Online Retailers (2013, unknown): “For example, customers may use the online channel for product research but buy at a brick-and-mortar (BM, henceforth) store (Verhoef et al. 2007), or, conversely use the BM store for research but purchase online (van Baal and Dach 2005, Kucuk and Maddux 2010).”
The impact of the multi-channel retail mix on online store choice: : Does online experience matter? (2015, background): “Given that trust is an important determinant for online shopping (e.g., Gefen, Karahanna, & Straub 2003), and that consumers may feel less uncertain toward an online grocery store carrying the same chain name as (one of) their favorite offline store(s), offline store preference can have a positive e”
The Showrooming Phenomenon: It's More than Just about Price (2017, methodology): “Previous research illustrates that consumers' channel choice decisions vary by product category (Heitz-Spahn 2013; van Baal and Dach 2005).”
Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods (2009, background): “With residual uncertainty for experience goods, a buyer is more inclined to buy experience goods from a trusted seller, and in many cases, this trusted seller will be the Web site that provides the buyer with the most extensive product information (Koch and Cebula 2002; Van Baal and Dach 2005).”