Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants

By Hong Qin, Victor R. Prybutok. 2009

254 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/688e2d852224ac390606b255797ed048c18541b9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. S. Wagner
2. Tanja Hörtnagl
3. Amer Rajput
4. Raja Zohaib Gahfoor
5. Girish Prayag
6. Birgit Muskat

In Organizational Behavior and Human Resource Management

1. S. Wagner
2. Tanja Hörtnagl
3. Amer Rajput
4. Raja Zohaib Gahfoor
5. Girish Prayag
6. Birgit Muskat
7. Hailin Qu
8. C. Ryan

Citations in the corpus

• Satisfaction and revisit intentions at fast food restaurants (2020, background): “Restaurants differ in offerings, appearance, service models, and cuisines; this classifies restaurants as downscale and upscale [6, 7].”
• Perceived quality, authenticity, and price in tourists’ dining experiences: Testing competing models of satisfaction and behavioral intentions (2019, background): “In contrast, Qin and Prybutok (2009) confirm a significant positive effect of service quality on behavioral intention in fast food restaurants among college students.”