The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

By Ying-Feng Kuo, Chi-Ming Wu, Wei-Jaw Deng. Computers in Human Behavior, 2009

1,474 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

The use of social media in travel information search (2015, background): “Kuo et al. (2009) found that service quality positively influences perceived value, and the perceived value positively influences both customer satisfaction and post-purchase intent in mobile value-added services.”
What drives purchase intention for paid mobile apps? - An expectation confirmation model with perceived value (2015, background): “Similarly, Kuo et al. (2009) presented and empirically evaluated a conceptual model of factors contributing to postpurchase intention of mobile value-added services.”
The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park. (2015, methodology): “, 2005), satisfaction (Choi et al., 2011; Kuo et al., 2009; Yang et al., 2005), intention to recommend (Choi et al.”
Exploring the Consumer Behavior of Intention to Purchase Green Products in Belt and Road Countries: An Empirical Analysis (2018, background): “When consumers perceive that the price of a green product is warranted, their willingness to buy green products increases [62].”