Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation
By Ali Bavik, Y. Bavik, P. Tang. 2017
157 citations recorded by the source corpus.
While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.
Subfields: Demography, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/8a8f10b737cb16257fccea49a93a471e3c3164ae
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In Demography
In Organizational Behavior and Human Resource Management
- M. Tims
- Sharon K. Parker
- Andrea Fischbach
- Philipp Wolfgang Lichtenthaler
- Arnold B. Bakker
- C. Farao
- Y. Kundi
- M. Aboramadan
Citations in the corpus
- Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity (2021, background): “…et al., 2016), value creation for customers (Hsiao et al., 2015), frontline employees’ service behavior (Ling et al., 2016), employees OCB (Bavik et al., 2017), employees’ work engagement (Huertas-Valdivia et al., 2019), innovative work behavior, and management innovation (Karatepe et…”
- How coworkers attribute, react to, and shape job crafting (2019, background): “Finally, researchers have investigated the role of leadership as an antecedent of job crafting, including servant leadership (Bavik et al., 2017; Harju et al., 2018), employee-oriented leadership (Lichtenthaler & Fischbach, 2018b), transformational leadership (Hetland et al., 2018), and the quality…”
- Leadership, job crafting, and employee health and performance (2018, background): “servant leadership) is positively related to promotion-focused job crafting (Bavik et al., 2017; Gordon et al., 2015; Wang et al., 2017).”