HRM systems of Indian call centres: an exploratory study

By P. Budhwar, A. Varma, Virender Singh, Rohin Dhar. 2006

190 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/7c01ed21c5ddb7830a8776291bcf777934627568

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Blake E. Ashforth
2. Filip Lievens

In Sociology and Political Science

1. Vikas Anand
2. Blake E. Ashforth
3. Anne M. O'Leary-Kelly
4. Mahendra Joshi
5. M. Kaptein
6. Adam Barsky
7. Celia Moore
8. Karl Aquino

Citations in the corpus

• Extending the expanded model of organizational identification to occupations (2013, background): “One reason is that, with the rapid growth of the BPO industry in India and the clustering of BPO firms in major cities, many CSRs choose to switch organizations—but not necessarily occupations—in pursuit of greener pastures (Budhwar et al., 2006; Kuruvilla & Ranganathan, 2010; cf. Thite & Russell, 2”