E-commerce: the role of familiarity and trust

By David Gefen. 2000

3,640 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/68c7c4944f8bf3f56642f530fe9b02a794cf0391

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

What induces online loyalty? Online versus offline brand images (2009, background): “The synergy between online and offline operations generated by the seamless integration between the two channels enriches customers' experienceswith the retailer, strengthens thebrand imageof the retailer, and cultivates customer loyalty in both channels (Bailer, 2006; Gefen, 2000; Harvin, 2000).”
Consumer attitudes towards Instagram advertisements in Egypt: The role of the perceived advertising value and personalization (2019, background): “Without credibility, individuals wouldn ’ t continue their relationships beyond a single transaction (Gefen, 2000).”
From microbial sprays to insect-resistant transgenic plants: history of the biospesticide Bacillus thuringiensis. A review (2011, neutral): “4, 421-432. 56. Margherio L. (1998). The Emerging Digital Economy, U.”
Beyond concern - a privacy-trust-behavioral intention model of electronic commerce (2004, background): “Customers have to trust the online business or the overwhelming social complexity will cause them to avoid purchasing [22].”
From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers' purchase intention (2010, methodology): “In VCs, trust propensity also affects an individual’s trust in other people (Gefen 2000).”
How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store (2005, background): “Gefen [27] examined the relationship between familiarity and trust on electronic commerce and found that trust was a good predictor of”
Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China (2012, background): “Consumers concern about the security, liability and privacy of the online website (Gefen, 2000). Basically, security concerns in electronic commerce can be divided into concerns about user authentication and concerns about data and transaction security (Ratnasingham, 1998; Rowley, 1996). According t”
Examining the Factors Influencing Participants' Knowledge Sharing Behavior in Virtual Learning Communities (2009, methodology): “The measurement model in the CFA was revised by dropping items, one at a time, which shared a high degree of residual variance with other items, according to the standard LISREL methodology (Gefen, 2000; Gerbing & Anderson, 1988).”
Evaluating the Role of Trust in Consumer Adoption of Mobile Payment Systems: An Empirical Analysis (2010, background): “, 1999; Sarker and Wells, 2003], and trust [Connolly and Bannister, 2007; Gefen, 2000; Jarvenpaa and Tractinsky, 1999; McKnight et al., 2000].”
The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator (2008, background): “Trust propensity (dispositional trust) is the general willingness to trust other people and a measure of an individual’s tendency to trust or distrust (Gefen, 2000; Gefen and Straub, 2004; Jari and Heikki, 2007).”
What does the brand say? Effects of brand feedback to negative eWOM on brand trust and purchase intentions (2018, background): “Brand trust was defined as consumers’ beliefs that a brand can be depended on for favourable outcomes (Gefen 2000).”
Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses (2009, methodology): “It is already established in the literature that consumer trust in a website is fundamental to e-loyalty, including online purchase intentions (Flavi a´ n et al., 2006; Gefen, 2000) and willingness by consumers to buy from an online vendor (Flavi a´ n et al., 2006; Gefen et al., 2003; Pavlou, 2003).”
Identifying key factors affecting consumer purchase behavior in an online shopping context (2003, background): “Consumers are concerned about online payment security, reliability, and privacy policy of the online store (Gefen, 2000).”
Factors affecting the online travel buying decision: a review (2009, background): “, 1995) and plays a critical role in purchasing processes where consumers look for high quality goods or services (Gefen, 2000).”