Identifying key factors affecting consumer purchase behavior in an online shopping context

By Chung-Hoon Park, Young-Gul Kim. 2003

1,023 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9a54f80613f8e3e6f113fc27643dd1c01c9f3d89

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Antecedents of Online Shopping Behavior in India: An Examination (2011, background): “In their research on Korean customers, Park and Kim ( 2003 ) found that information quality, user interface quality, and security perceptions affected customers' attitude toward online shopping.”
Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites (2010, background): “Previous studies investigating e-service quality and web site effectiveness have shown that a convenience sampling approach is an efficient and acceptable sampling method to adopt (Cai and Jun, 2003; Gummerus et al., 2004; Park and Kim, 2003; Yoo and Donthu, 2001).”
Engaging customers during a website visit: a model of website customer engagement (2016, background): “…emanate from published scales (Agarwal and Karahanna, 2000; Aladwani and Palvia, 2002; Kim and Stoel, 2004; Liu, Arnett, Capella, and Taylor, 2001; Park and Kim, 2003; Venkatesh and Davis, 1996), an exploratory phase consisting of think-aloud protocols (Ericsson and Simon, 1993), and depth…”
Literature derived reference models for the adoption of online shopping (2005, background): “Two other variables with impact on the intention to use online shopping are intention to use the internet for information search [70] and commitment to the website [60].”
The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, methodology): “Further, researchers suggested that improving the overall quality of online retailers is essential to customer satisfaction in the rapidly growing world of B2C e-commerce (Liu & Arnett, 2000; Janda et al. , 2002; Park & Kim, 2003).”
Cross‐cultural examination of the relationships among firm reputation, e‐satisfaction, e‐trust, and e‐loyalty (2008, background): “), and online store attributes ( Park and Kim, 2003”
Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison (2018, background): “These factors include customer service, e-service quality, security, fulfillment, usefulness and price, ease of use and convenience, trust, and many other factors (Chen and Chang, 2003; Chiang and Dholakia, 2003; Park and Kim, 2003; Spagnoletti, 2014).”
Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011, background): “Privacy is a critical factor in acquiring potential online customers and retaining existing customers [Park and Kim 2003].”