Realizing innovation in services

By W. V. D. Aa, Tom Elfring. 2002

288 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/61883b5adf7c13d6f5119cd16dc7a7c4147a2ccc

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

The effects of retail channel integration through the use of information technologies on firm performance (2012, background): “Van der Aa, W., Elfring, T., 2002.”
Patterns of Technological Innovation in Knowledge‐Intensive Business Services (2006, background): “…that is more likely to be towards organizational change and less likely to be manifest in products/ services or production techniques (over and above the contested ability to distinguish products and processes in services (cf. Evangelista and Sirilli, 1998; van der Aa and Elfring, 2002)).”
Identifying categories of service innovation: A review and synthesis of the literature (2016, background): “One traditional view of innovation builds on technological breakthroughs (Schumpeter, 1934; van der Aa & Elfring, 2002).”
Patterns of innovation in knowledge-intensive business services (2009, background): “The demarcation approach claims that new definitions and new measures need to be developed in order to capture the particularities of the non-technological dimensions of innovation in services (van der Aa & Elfring, 2002; Tether, Hipp, & Miles, 2001).”
Innovation activity in the hotel industry: Evidence from Balearic Islands (2005, background): “…more on the 3 s te n in te a ti lo c o im th o a D r p s c fo c n z p is s lo lo in A in th r o c te p a o fu 1 o s a G a s o th literature on organizational innovations on services, (Van der Aa & Elfring, 2002) where the organizational aspects of the implementation of innovations become relevant.”
Are Trademark Counts a Valid Indicator of Innovation? Results of an In-Depth Study of New Benelux Trademarks Filed by SMEs (2014, background): “Similarly, service innovations may combine new processes with new technological options and new organizational arrangements (Den Hertog, 2000; Van der Aa and Elfring, 2002).”
Defining service innovation: A review and synthesis (2016, unknown): “Van der Aa and Elfring (2002) Innovation “It encompasses ideas, practices, or objects which are new to the organization and to the relevant environment, that is to say to the reference groups of the potential innovator.”
Relationship between innovation capability, innovation type, and firm performance (2017, background): “…innovations are strongly connected with all the administrative efforts including renewing the organizational systems, procedures, routines to encourage the team cohesiveness, coordination, collaboration, information sharing practice and knowledge sharing and learning (Van der Aa & Elfring, 2002).”
Sustainability of SMEs in the Competition: A Systemic Review on Technological Challenges and SME Performance (2019, background): “Technological resources are essential to SMEs as they allow businesses to expand quickly and efficiently, catering to the changing consumer preferences by working as an enabler of production and service functions [103].”
Organizing successful new service development: a literature review (2003, background): “The paper ends with limitations and suggestions for future research.”