Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes.

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Does mindfulness reduce emotional exhaustion? A multilevel analysis of emotional labor among casino employees (2017, background): “…(I.A. Wong), wkim@fsu.edu (W.G. Kim). coping with emotional exhaustion, employees manage emotional exhaustion by relying on surface acting, in which their worries are concealed so that others do not recognize that they are outside their comfort zone (Tiyce et al., 2013; Van Dijk et al., 2011).”
Emotional Labor Strategies, Emotional Exhaustion, and Turnover Intention: An Empirical Study of Chinese Hotel Employees (2012, background): “At present, many hotel managers fail to recognize emotional labor (Kim, 2008 ; Van Dijk, Smith, & Cooper, 2011 ).”
Is all Support Equal? The Moderating Effects of Supervisor, Coworker, and Organizational Support on the Link between Emotional Labor and Job Performance (2017, background): “Many service work settings have een used by researchers studying emotional labor: retail hops, hotels, restaurants, cruise ships, airline, and tour ompanies (Duke et al., 2009; Hur et al., 2015; Lee and k, 2012; Lee et al., 2015; Pizam, 2004; Seymour, 2000; an Dijk et al., 2011).”