Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships

By Lin Guo, T. Gruen, Chuanyi Tang. 2017

89 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5cc0df635838215c64f79aab770710b27316c8e3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Tom Chen
2. Linda D. Hollebeek
3. Rajendra K. Srivastava
4. R. Rather
5. Jamid Ul Islam
6. Zillur Rahman
7. J. Bowden
8. K. Naumann

In Organizational Behavior and Human Resource Management

1. Tom Chen
2. Linda D. Hollebeek
3. Rajendra K. Srivastava
4. R. Rather
5. Jamid Ul Islam
6. Zillur Rahman
7. Urška Tuškej
8. K. Podnar

In Sociology and Political Science

1. Tom Chen
2. Linda D. Hollebeek
3. Rajendra K. Srivastava
4. R. Rather
5. Jamid Ul Islam
6. Zillur Rahman
7. J. Bowden
8. K. Naumann

Citations in the corpus

• S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2019, background): “For example, insight into the role of CE’s dimensions (revised FP4) over time can be attained through longitudinal research (Guo et al. 2015).”