K. Naumann
Sociology and Political Science · with Bowden · 2020
A researcher in the Science corpus: 1 paper; trusts 15 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 20 citations into it
- Marketing — 17 citations into it
- Organizational Behavior and Human Resource Management — 17 citations into it
- Information Systems and Management — 6 citations into it
Whom K. Naumann trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Linda D. Hollebeek
- Simona Romani
- Barbara M. Byrne
- J. Steiger
- K. Verleye
- Daire Hooper
- S. Grappi
- Tom Chen
- Roderick Brodie
- Richard P. Bagozzi
Papers from K. Naumann's perspective
Ordered by how strongly the researchers K. Naumann trusts endorse each paper. Same corpus, a different order for every researcher.
- Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
- Service-dominant logic: continuing the evolution
- Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
- How to Capture Consumer Experiences: A Context-Specific Approach To Measuring Engagement (Journal of Advertising Research)
- Engagement valence duality and spillover effects in online brand communities
- Consumer engagement in a virtual brand community: An exploratory analysis
- Understanding the limitations of global fit assessment in structural equation modeling
- Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
- Managing Engagement Behaviors in a Network of Customers and Stakeholders
- Exploring positively- versus negatively-valenced brand engagement: a conceptual model
Their papers
- Expanding customer engagement: the role of negative engagement, dual valences and contexts (2020) — 113 citations