Phoning in sick? An overview of employee stress in call centres

By David Holman. 2003

101 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/51c6d67b22b4f0a4cc8ac457ecee143af541f5f0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Lauren C. McLaren
2. D. McGuire
3. J. Simons
4. Sharon Bolton
5. J. Buitendach
6. Maeve Houlihan
7. N. Bandelj

In Sociology and Political Science

1. Sharon Bolton
2. Lauren C. McLaren
3. D. McGuire
4. J. Simons
5. J. Buitendach
6. Maeve Houlihan
7. Jalal Rajeh Hanaysha
8. Melissa M. Sloan

Citations in the corpus

• Psychological capital, work engagement and organisational commitment amongst call centre employees in South Africa (2013, background): “Holman (2003) has conducted much research on the demanding and stressful nature of call centre work.”
• The impact of physical environment on employee commitment in call centres: The mediating role of employee well‐being (2009, background): “For his part, Holman (2003) failed to find a single study linking physical environment and employee well-being.”
• The (mis)representation of customer service (2005, background): “even the more empowered workers become self-disciplining service providers (Holman, 2003).”