Maeve Houlihan
2005
A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 2 researchers here, as inferred from the citation graph.
Whom Maeve Houlihan trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Maeve Houlihan overall
Papers from Maeve Houlihan's perspective
Ordered by how strongly the researchers Maeve Houlihan trusts endorse each paper. Same corpus, a different order for every researcher.
- WORK RELATIONSHIPS IN TELEPHONE CALL CENTRES: UNDERSTANDING EMOTIONAL EXHAUSTION AND EMPLOYEE WITHDRAWAL
- The Managed Heart: Commercialization of Human Feeling.
- Disconnected Capitalism: Or Why Employers Can't Keep Their Side of the Bargain
- The Presentation of Self in Everyday Life
- Service profit chain
- Phoning in sick? An overview of employee stress in call centres
- Being Human: The Problem of Agency
- 'Fun and surveillance': the paradox of high commitment management in call centres
- Emotion, regulation, and moral development. (Annual Review of Psychology)
- Employee Well-being in Call Centres
Their papers
- The (mis)representation of customer service (2005) — 154 citations