Emotion as a Connection of Physical Artifacts and Organizations

By Anat Rafaeli, Iris Vilnai-Yavetz. Organ. Sci., 2004

323 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4dcaf70a0a1569facf4173a23a2599de56dc25b3

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In Organizational Behavior and Human Resource Management

Citations in the corpus

From hero to villain to hero: Making experience sensible through embodied narrative sensemaking (2012, unknown): “Essentialist perspectives identify, categorize and/or focus on developing positive emotions, often objectifying emotion as sensory reactions separate from lived experience (e.g. Lilius et al., 2008; Rafaeli and Vilnai-Yavetz, 2004).”
7 Emotion in Organizations: A Review and Theoretical Integration (2007, background): “Although social interactions tend to be the most salient, economic events and conditions are also important emotional elicitors ( Brief & Weiss, 2002 ), as are a variety of environmental factors such as temperature, noise, and aromas ( Isen & Baron, 1991 ), and physical artifacts such as colors and ”
Service robots in the domestic environment: a study of the roomba vacuum in the home (2006, background): “Researchers have theorized that exposure to unfamiliar products is an affective event that triggers a series of cognitive and emotional responses, linking the unfamiliar to the familiar [28].”
Nonverbal Behavior and Communication in the Workplace (2016, background): “Artifacts conveying status (Rafaeli & Vilnai-Yavetz, 2004) and servicescapes influencing a patron’s experience in a service organization (Ezeh & Harris, 2007) are illustrations of the communicative properties of this code.”
User experience over time: an initial framework (2009, methodology): “Tractinsky and Zmiri [31] drew on the work of Rafeli and Vilnai Yavetz [26] to propose three distinct product quality attributes: usability, aesthetics and symbolism.”
Understanding aesthetic innovation in the context of technological evolution. (2013, background): “In this manner tangible design attributes, which are typically visible, communicate functional as well as aesthetic and symbolic information (Creusen & Schoormans, 2005; Krippendorff, 2006; Noble & Kumar, 2010; Norman, 2004; Rafaeli & Vilnai-Yavetz, 2004; Rindova & Petkova, 2007).”
Instrumentality, Aesthetics, and Symbolism of Office Design (2005, methodology): “Rafaeli and Vilnai-Yavetz (2004a, 2004b) identified the three dimensions—instrumentality, aesthetics, and symbolism—as integral to perceptions of public transportation vehicles.”
What’s Love Got to Do with It? A Longitudinal Study of the Culture of Companionate Love and Employee and Client Outcomes in a Long-term Care Setting (2014, background): “Another way is through cultural artifacts such as physical space and objects, artwork, and decorations (Bechky, 2003; Rafaeli and Vilnai-Yavetz, 2004), as well as through stories and group rituals, rites, and ceremonies (Trice and Beyer, 1993; Schein, 2010).”
Sensemaking and emotion in organizations (2013, background): “…highlighted the potential importance of emotion to sensemaking dynamics (Bartunek et al., 2006; Dougherty & Drumheller, 2006; George & Jones, 2001; Rafaeli & Vilnai-Yavetz, 2004; Sims, 2005; Sonenshein, 2007; Walsh & Bartunek, 2011), but not led to a systematic integration of emotion into the…”
Evaluating the consistency of immediate aesthetic perceptions of web pages (2006, background): “Studies have also shown that one’s affective states are related to aesthetics of one’s environment, be it in the working place (Rafaeli and Vilnai-Yavetz, 2004), the home or the neighbourhood (Nasar, 1988b), the store (Russell and Pratt, 1980), or the web site (Kim et al.”
Sensemaking in Organizations: Taking Stock and Moving Forward (2014, background): “…years, however, we have seen an interest in better understanding emotion as a part of the sensemaking process, at both individual and collective levels (Dougherty & Drumheller, 2006; Holt & Cornelissen, 2013; Maitlis et al., 2013; Myers, 2007; Rafaeli & Vilnai-Yavetz, 2004; Walsh & Bartunek, 2011).”
The Effect of Servicescape Cleanliness on Customer Reactions (2010, background): “Rafaeli and Vilnai-Yavetz (2004) argued that cleanliness can be analyzed based on three servicescape dimensions: instrumentality, aesthetics, and symbolism.”