The Effect of Servicescape Cleanliness on Customer Reactions
By Iris Vilnai-Yavetz, Shaked Gilboa. 2010
93 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/cf8675914ab4ff963a7c9a464b08ff375384a10c
How researchers see this paper
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In Marketing
- Hyoungeun Moon
- Haejin Yoon
- Heesup Han
- Sunghyup Sean Hyun
- K. Woosnam
- Hossein Olya
- Jinsoo Hwang
- S. Tanford
In Organizational Behavior and Human Resource Management
- Hyoungeun Moon
- Haejin Yoon
- Heesup Han
- S. Tanford
- Jinsoo Hwang
- Sunghyup Sean Hyun
- Choong‐Ki Lee
- Jalal Rajeh Hanaysha
Citations in the corpus
- The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, background): “Cleanliness is described as the feeling derived from the scrubbed, untainted, tidy environment or orderliness in a restaurant area (Vilnai-Yavetz & Gilboa, 2010).”
- Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2016, background): “Vilnai-Yavetz and Gilboa (2010) defined cleanliness as the sense of scrubbed and unsoiled, and the sense of neat, tidy, or orderliness in the service industry such as restaurants and fast-food establishments.”