Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty

By Dianne Cyr. Journal of Management Information Systems, 2008

823 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5e4bb8c3bf6539e6cec1572397a12d6ab9fcd96d

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In Information Systems and Management

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Citations in the corpus

Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses (2009, background): “In a study in which website design was investigated as a precursor to e-loyalty across cultures, Cyr (2008) defined e-loyalty as intention to revisit a website, or to consider purchasing from it in the future.”
Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust (2017, neutral): “The relationships between trust and loyalty (Alhabeeb, 2007; Ribbink, van Riel, Liljander, & Streukens, 2004; Macintosh & Lockshin, 1997; Cyr, 2008; Vlachos, Tsamakos, Vrechopoulos, & Avramidis, 2009), and trust and satisfaction (Cyr, 2008; Fang et al., 2014; Sirdeshmukh, Singh, & Sabol,…”
Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo (2017, background): “In the case of social media, we argue that a well-designed tourism social media page would improve users’ perceived trustworthiness of the information posted in the website (Cyr, 2008) so that it will encourage them to process the information to form both cognitive and affective destination image.”
A Meta-Analysis of Factors Influencing the Development of Trust in Automation (2016, background): “Culture also affects trust and acceptance of automated technologies, such as commercial air-crafts (Rice, Kraemer, Winter, Mehta, & Dunbar, 2014), decision aids (Huerta, Glandon, & Petrides, 2012), and even websites (Cyr, 2008).”
Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010, background): “Prior research typically tests trust as a single construct [4,18,39,51] or investigates trust constructs and risk dimensions disjointedly [5,56].”
Colour appeal in website design within and across cultures: A multi-method evaluation (2010, methodology): “Trust and satisfaction were chosen as key antecedents to loyalty based on the establishment of these relationships in other work related to website design (Cyr, 2008; Cyr et al., 2008, 2007; Flavi an et al., 2006; Lam et al., 2004).”
Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China (2012, background): “Effective website design includes navigation capability or visual appeal of the website (Cyr, 2008).”
Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016, background): “…a company are more likely to use the website, whether for a repeat visit to the site or to make an actual purchase and the more a consumer trusts a service provider, the more likely they are to continue the relationship (Cyr, 2008: de Ruyter, Moorman, & Lemmink, 2001; Kim, Jin, & Swinney, 2009).”
Repurchase intention in B2C e-commerce - A relationship quality perspective (2011, background): “Cyr [5] found that consumer loyalty was positively related to website usability design.”
The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea (2011, background): “Certain previous studies (Cyr, 2008; Cyr, Kindra, & Dash, 2008; Harris & Goode, 2004; Jin, Park, & Kim, 2007; McKnight & Chervany, 2001) have tried to examine trust in electronic commerce contexts together with other factors.”
The effects of website design on purchase intention in online shopping: the mediating role of trust and the moderating role of culture (2010, methodology): “Besides, Cyr (2008) also empirically established that the visual design of the website positively affects trust.”
Consumer Empowerment Through Internet-Based Co-creation (2009, background): “In online environments, trust is considered as an important determinant of attitudes and behavior toward a supplier [36] fostered through unbiased, high-quality content, member em-beddedness, and high levels of member interaction. trust achieved through meaningful and information-rich interactions…”
Technology, Humanness, and Trust: Rethinking Trust in Technology (2015, methodology): “To do this, we compared the R2 of each dependent variable with and without each of the independent variables included in the model (Carter, Wright, Thatcher, & Klein, 2014; Chin, 1998; Cyr, 2008), where we calculated the effect size of each independent variable (f2) as: f2 = [(R2included - R2exclude”