Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison

By Yingxia Cao, Haya Ajjan, Paul C. Hong. 2018

209 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1ef61d19f9064b803d754f611d605a2e1af10d74