An exploration of the effects of past experience and tourist involvement on destination loyalty formation

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The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019, background): “Moreover, tourists who experience satisfactory traveling services and destination attributes can be a source of motivation for their families and friends through their persuasive WOM, and they would have more intentions to visit the same destinations again [11,12].”
Customer experience in tourism: A review of definitions, components, and measurements (2020, background): “Brakus, Schmitt, and Zarantonello’s (2009) and Bagdare and Jain’s (2013) definitions include all these components; however, they lack in clarifying the different phases of consumption.”
How do museums foster loyalty in tech-savvy visitors? The role of social media and digital experience (2021, background): “According to attitude theory (Bagozzi, 1992), every phenomenon produces cognitive and affective effects – i.e. memories constituting the experience – that add to consumer loyalty through satisfaction (San Martin et al., 2013).”