Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector

By Elissavet Keisidou, Lazaros I. Sarigiannidis, Dimitrios I. Maditinos, Eleftherios Thalassinos. 2013

228 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/459d02f769fb0b367035a5645a91d197be985af4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. C. Mbama
2. P. Ezepue

In Organizational Behavior and Human Resource Management

1. C. Mbama
2. P. Ezepue

In Strategy and Management

1. C. Mbama
2. P. Ezepue

Citations in the corpus

• Digital banking, customer experience and bank financial performance : UK customers' perceptions (2018, methodology): “Convenience: Convenience is rarely researched alongside customer experience; however, it has a positive effect on customer satisfaction (Keisidou et al., 2013; Knutson et al., 2007; Kim et al., 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38…”