A customized measure of service quality in the UAE

By N. Jabnoun, A. Khalifa. 2005

188 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/30824baf4b620a6648d73ef1b8adfb6956ae8c14

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Citations in the corpus

A review of twenty years of SERVQUAL research (2009, background): “, 1996; Buttle, 1996; Lam and Woo, 1997), several authors have identified potential difficulties with the conceptual foundation and empirical operationalisation of the scale (Carman, 1990; Cronin and Taylor, 1992; Asubonteng et al., 1996; Buttle, 1996; Lam, 1997; van Dyke et al., 1997; Arasli et al.”
Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks (2010, background): “Jabnoun and Khalifa (2005) proposed and tested a measure of service quality to compare conventional and Islamic banks in UAE.”
An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking (2008, background): “Meanwhile, Jabnoun and Khalifa (2005) studied service quality in the UAE and compared UAE service quality between conventional and Islamic banks.”
Alternative measures of service quality: a review (2008, background): “Industry-specific measure of service quality In view of the problems outlined above, the applicability of a generic scale for measuring service quality in all settings has been questioned (Babakus and Boller, 1992; Van Dyke et al., 1997; Jabnoun and Khalifa, 2005; Akbaba, 2006; Caro and Garcia, 2007”
The impact of financial services quality and fairness on customer satisfaction (2012, background): “Some researchers suggested different measuring or delivering approaches of service quality for different industries, cultures, or countries ( Jabnoun and Khalifa, 2005; Glaveli et al., 2006; Sigala, 2006a).”
The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks (2019, background): “…and the loyalty of consumers in the service marketing literature is very important and continually developed based on the characteristics of culture, country, religion and sociocultural factors where the service is offered (Othman and Owen, 2001; Jabnoun and Khalifa, 2005; Gayatri and Chew, 2013).”