An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking

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Bank service quality: comparing Canadian and Tunisian customer perceptions (2011, background): “The study results emphasize the importance of “reliability” (first or second in all four regression analyses) and “empathy” (first in both Canadian regression analyses), in accordance with the findings of Amin and Isa (2008). They report that “reliability” and “empathy” were the most important dimen”
Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, methodology): “The hypothesized relationships are as follows: Service Quality Attributes – Customer Satisfaction Many researchers use SERVQUAL to measure the service quality (Ladhari, 2009; Nadiri et al., 2009; Amin and Isa, 2008; Nijjar and Bishu, 2006; Katircioglu et al., 2005; Lai, 2004; Cui et al., 2003; Hassa”
Muslim consumers’ purchase behavior towards halal cosmetic products in Malaysia (2018, background): “Many researches have been undertaken primarily concentrating on halal 1306 food products (Shah Alam & Sayuti, 2011; Yunus et al., 2014) and Islamic banking services (Haron et al., 1994; Shafie et al., 2004; Amin & Isa, 2008; Amat Taap et al., 2011).”