How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust

By Ardion D. Beldad, Menno D. T. de Jong, Michaël F. Steehouder. Computers in Human Behavior, 2010

787 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/ec6bfd4efe8bd9ac391574b6793fc326f8e1522f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Citations in the corpus

Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers' use of social media for transactions (2018, background): “e-communications or digital initiatives (Beldad et al., 2010). Furthermore, Bryce and Fraser (2014) highlight the relevance of trust in communication transactions.”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, background): “From the viewpoint of transference process for trust building (Doney & Cannon, 1997), customers can infer trustworthiness from size of a website and seller since larger firm size and market share imply that the website or seller could handle any losses and failure in the transaction process and make”
Human Trust in Artificial Intelligence: Review of Empirical Research (2020, background): “Examining the field evidence of the effect of virtual agents, Ben Mimoun et al. (2012) analyzed their use in commercial websites and found that despite the initial interest in their use, over theyears their actualusehad significantly decreased.”
Examining mobile banking user adoption from the perspectives of trust and flow experience (2011, background): “The factors identified to affect online trust include website-based, user-based, company-based determinants [7].”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, methodology): “Beldad et al. (2010) reviewed the literature on the antecedents of trust in commercial and non-commercial web-sites and classi ﬁ ed them into three main categories: customer-based antecedents , such as users' experience with the technology used for the transaction, or user's tendency to trust;…”