Online Trust: State of the Art, New Frontiers, and Research Potential

By Glen L. Urban, Cinda Amyx, Antonio Lorenzon. 2009

380 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6feb7b005eb660f94f1b417fd582f2a8d178223b

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Creating Effective Online Customer Experiences (2018, methodology): “Trust online is also closely connected with web design (Shankar, Urban, and Sultan 2002; Urban, Amyx, and Lorenzon 2009).”
A proposed model of e-trust for electronic banking (2015, background): “Urban et al. (2009) defined trust as “the belief that another is benevolent, competent, honest, or predictable in a given situation.””
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “…42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 12 Knowledge of the site contributes to customer satisfaction, especially in online tourism products, due to the increased level of familiarity and comfort of the potential buyer with the site (Smith, 2002; Urban et al., 2009).”
Balance and Sequence in Online Reviews: How Perceived Usefulness Affects Attitudes and Intentions (2012, background): “The perception of usefulness may also positively influence the attitude toward the review site and intention to use this site again (Urban, Amyx, and Lorenzon 2009).”
How Much can you Trust Online Information? Cues for Perceived Trustworthiness of Consumer-generated Online Information (2011, background): “That is, do consumers believe what they read and do they trust the online review information (Urban, Amyx, and Lorenzon 2009)?”
More Trust in Fewer Followers: Diverging Effects of Popularity Metrics and Green Orientation Social Media Influencers (2021, background): “Our research contributes to the growing literature on influencer marketing as well as the literature on trust in digital environments (Urban et al., 2009).”
In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts (2010, neutral): “In online marketplaces, various entities may be the objects of trusting beliefs and loyal intentions, including communities of vendors and users or the communication medium itself (Urban, Amyx, & Lorenzon, 2009).”
Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues (2010, background): “Finally, trust with the application, service provider, and the retailer—which include privacy and security---can enhance perceived usefulness and enable wider and deeper adoption of mobile devices and applications (e.g., Davis 1989; Peltier et al. 2009; Urban et al. 2009).”
Buying Groceries in Brick and Click Stores: Category Allocation Decisions and the Moderating Effect of Online Buying Experience (2015, background): “In this way, these consumers experience (free or with promotion) the positive outcomes of more risky purchases in the online channel, which may help in developing trust in the multichannel retailer’s ability to provide a high-quality online service (Urban et al. 2009).”