Can price dispersion in online markets be explained by differences in e-tailer service quality?

By Xing Pan, Brian T. Ratchford, Venkatesh Shankar. 2002

340 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/1ceaf038e99942a420bda0fc28adbee29ff5c8a3

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Citations in the corpus

E-LOYALTY IS NOT ALL ABOUT TRUST, PRICE ALSO MATTERS: EXTENDING EXPECTATION-CONFIRMATION THEORY IN BOOKSELLING WEBSITES (2013, background): “For customers, the price advantage of some Internet retailers may be compensating for poorer service quality, since service quality is often positively related to price [Pan et al. 2002].”
A consumer perspective of E-service quality (2005, methodology): “These items were used in prior studies [6], [100].”
Interactive Services: A Framework, Synthesis and Research Directions (2009, background): “…Data set of price observations Retailing New offerings within an industry (price comparisons between Internet retailers and conventional outlets) 12 Pan et al. (2002) Empirical analysis of price E-tailing New offerings within an industry (price comparisons across sellers for different product…”
The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, background): “Pan, Ratchford and Shankar (2002) analyzed 105 online retailers comprising 6,739 price observations for 581 items in eight product categories and proposed ﬁ ve dimensions of e-service quality: reliability, shopping convenience, product information, shipping/handling, and pricing.”
Firm Strategies in the "Mid Tail" of Platform-Based Retailing (2011, background): “…consumer purchasing (Ansari et al. 2008, Biyalogorsky and Naik 2003, Choi et al. 2010, Choi and Bell 2009, Neslin et al. 2006, Ofek et al. 2009, Pan et al. 2002b, Shankar et al. 2003), the impact of easier online information search on prices (Bakos 1997, Baye et al. 2007, Brynjolfsson and…”
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005, background): “This factor is consistent with the usage of this construct by Pan, Ratchford, and Shankar (2002, 2003) and Shankar, Rangaswamy, and Pusateri (2001) in their studies of e-tailer price dispersion and online price sensitivity, respectively.”
Retailer Pricing and Competitive Effects (2009, neutral): “Pan, Ratchford, and Shankar (2002) examine whether price dispersion in online markets can be explained by differences in e-tailer service quality and ﬁnd persistent online price dispersion that is not closely related to measured quality differences (see Pan, Ratchford, & Shankar, 2004 for a review).”
The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction (2012, background): “…consumers to choose among online retailers as well as the retailer factors driving customer satisfaction (e.g., Devaraj et al. 2002; Jiang and Rosenbloom 2005; Kim et al. 2009; Kotha et al. 2004; Lee and Overby 2004; Pan et al. 2002; Qu et al. 2008; Smith et al. 2000; Wolfinbarger and Gilly 2003).”
Marketing to and serving customers through the internet: An overview and research agenda (2002, background): “Nonetheless, Pan et al. (2002) and Smith (2002) present two different kinds of evidence to © 2002 Academy of Marketing Science.”
Online trust: a stakeholder perspective, concepts, implications, and future directions (2002, background): “A few studies have examined online price dispersion and the effect of trust on prices and price dispersion on the Internet (Pan, Ratchford and Shankar, 2001; Pan, Ratchford and Shankar, 2002; Pan, Shankar and Ratchford, 2002; Ratchford, Pan and Shankar, 2003).”