A consumer perspective of E-service quality

By Xiaoni Zhang, Victor R. Prybutok. IEEE transactions on engineering management, 2005

324 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/263f3f3d19159bca662e13a3d9a48cc36a33d7dd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Jennifer E. Rowley
2. David M. Beskow
3. Young A. Park
4. Ulrike Gretzel

In Organizational Behavior and Human Resource Management

1. Jennifer E. Rowley
2. Young A. Park
3. Ulrike Gretzel

In Sociology and Political Science

1. Jennifer E. Rowley
2. Young A. Park
3. Geraint Holliman
4. Ulrike Gretzel

Citations in the corpus

• Customers' Perception of Electronic Service Delivery in the UK Retail Banking Sector (2006, background): “This trend is well established in the service industry, where service providers are increasingly urged to invest in technology to better secure their future in the electronic age ( Zhang and Prybutok, 2005”
• An analysis of the e-service literature: towards a research agenda (2006, background): “There are a range of studies on e-service ( Zhang and Prybutok, 2005”