The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis

By R. Snipes, S. Oswald, A. Armenakis, Michael S. Latour. 2005

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Determinants of Job Satisfaction and its Impact on Employee Performance and Turnover Intentions (2014, background): “Theobjectivesof theiremployeeson their work, andfind theproblemsrelated to their work(Juneet al, 2006;Seibertet al, 2004) to solve.From the pointof view of employees, a sense of empowerment has positive effect onjob satisfaction(Snipes et al., 2005).”
The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect (2013, background): “More specifically, Snipes et al. (2005) proved that some job satisfaction facets, such as satisfaction with customers, satisfaction with benefits and satisfaction with the work itself, may have a larger effect on service quality than others.”
Empowering leadership, employee goal orientations and work performance (2014, result): “However, some studies have demonstrated non-significant results in its relationship with employee performance (e.g. Ahearne et al., 2005; Eylon and Bamberger, 2000; Langfred, 2004; Snipes et al., 2005; Somech, 2005; Ueno, 2008).”
Internal market orientation and its influence on organisational performance (2009, background): “Previous contributions have reached the same conclusion (Hartline and Ferrell, 1996; Malhotra and Mukherjee, 2004; Snipes et al., 2005; Yoon et al., 2001; Yoon et al., 2004; Yousef, 2000).”