V. Tortosa

Organizational Behavior and Human Resource Management · 2009

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom V. Tortosa trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. S. Gounaris
  2. Josée Bloemer
  3. Scott W. Lester
  4. Darwish Abdulrahman Yousef
  5. Gaby Odekerken-Schröder
  6. Eric W. K. Tsang
  7. Christian Homburg
  8. Mark C. Johlke

Papers from V. Tortosa's perspective

Ordered by how strongly the researchers V. Tortosa trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Supervisor Communication Practices and Service Employee Job Outcomes
  2. Towards an understanding of inequity
  3. Exploring the conditions under which salesperson work satisfaction can lead to customer satisfaction
  4. When Do Customer Contact Employees Satisfy Customers?
  5. Internal-market orientation and its measurement
  6. The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis
  7. Job satisfaction as a mediator of the relationship between role stressors and organizational commitment: A study from an Arabic cultural perspective
  8. When customers disappoint: A model of relational internal marketing and customer complaints
  9. The good guys don't always win: the effect of valence on service perceptions and consequences
  10. Effects of contact employee supports on critical employee responses and customer service evaluation

Their papers