An investigation of self-concept: actual and ideal self-congruence compared in the context of service evaluation

By Y. Ekinci, M. Riley. 2003

211 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/1b2350347df128249d08db43b6b42f400f240bdc

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

The Impact of Self-Congruity and Evaluation of the Place on WOM: Perspectives of Tourism Destination Residents (2021, background): “…empirical evidence directly supporting the association between residents’ WOM and self-congruity, research suggests that the higher the congruity, people are inclined to talk more positively about the place and recommend it to others (Ekinci and Riley 2003; Hung and Petrick 2011; Sirgy 2014).”
The Effects of Consumer Knowledge on Message Processing of Electronic Word of Mouth via Online Consumer Reviews (2008, methodology): “After reading the product advertisement and reviews, subjects indicated their purchase intentions using two items: willing to buy/not willing to buy, willing to recommend/not willing to recommend [34,35].”
The Different Effects of Online Consumer Reviews on Consumers' Purchase Intentions Depending on Trust in Online Shopping Mall: An Advertising Perspective (2011, methodology): “After the manipulation check questions, participants are asked to evaluate two dependent variables: credibility on three seven-point bipolar items (Sternthal et al., 1978) and their purchase intentions (Lang, 2000; Ekinci and Riley, 2003).”
Predicting Wine Tourism Intention: Destination Image and Self-congruity (2014, methodology): “Using the direct score approach requires a numeric scale to measure the level of congruence, and the approach is facilitated by a scenario directive and statement (Ekinci & Riley, 2003).”
Self-congruity theory in consumer behavior: A little history (2018, background): “…have documented much evidence suggesting that brand personality is an important factor influencing consumer choice (e.g. Ekinci, 2003; Ekinci, Dawes, & Massey, 2008; Ekinci & Hosany, 2006; Ekinci & Riley, 2003; Ekinci, Sirakaya-Turk, & Baloglu, 2007; Murphy, Benckendorff, & Moscardo, 2007a, 2007b).”
Celebrity endorsement: How celebrity–brand–user personality congruence affects brand attitude and purchase intention (2016, unknown): “…uncomfortable–comfortable) and has been used widely in research for the purpose of determining user, celebrity, or brand personalities and ascertaining the congruence between them (Ekinci and Riley 2003; Faircloth, Capella, and Alford 2001; Goldsmith, Moore, and Beaudoin 1999; Lau and Lee 1999).”
Destination Personality: An Application of Brand Personality to Tourism Destinations (2006, background): “Accordingly, Fournier (1998) argued that humans anthropomorphize objects to facilitate interactions with the nonmaterial world.”
Assessing the human element in service personality formation: personality congruency and the Five Factor Model (2005, methodology): “In this stage of the research, we focus on the recent findings of Ekinci and Riley (2003)”
Self-Congruity Theory: To What Extent Does It Hold in Tourism? (2011, background): “The value of using personality attributes to measure congruity has also been demonstrated in the closely related hospitality industry (Ekinci and Riley, 2003).”
Destination brand personality and destination brand attachment – the involvement of self-congruence (2017, background): “Studies have sufficiently documented that the pre- and post-purchase stages matter in consumers’ evaluations of brands and perceived self-congruence with brands (Ekinci & Riley, 2003; Gardial, Clemons, Woodruff, Schumann, & Burns, 1994).”
The role of ideal self-congruence and brand attachment in consumers’ negative behaviour: Compulsive buying and external trash-talking (2018, background): “Subsequently, Ekinci & Riley (2003) show that ideal self-congruence strongly correlates with consumer attitude towards products, satisfaction and service quality.”
Self-congruence, functional congruence, and destination choice (2013, unknown): “…in predicting various consumer behavior aspects such as advertising effectiveness, product attitude, brand choice, brand preference, brand loyalty, and satisfaction (Bjerke and Polegato, 2006; Ekinci and Riley, 2003; He and Mukherjee, 2007; Kressmann, Sirgy, Herrmann, Huber, Huber and Lee, 2006).”