Psychological empowerment of non-supervisory employees working in full-service restaurants.
164 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/0fc2af4b379778b1c9aacfabe7233b1b8f72ff8e
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In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Experiential value in branding food tourism (2017, background): “…individual requests (Jani & Han, 2011), their customers' perceptions about fairness when waiting (Sulek & Hensley, 2004), empowering employees to provide unexpected services to customers (Hancer & George, 2003), and utilizing information technology when serving customers (Oronsky & Chathoth, 2007).”
- The use of the psychological contract to explain turnover intentions in the hospitality industry: a research study on the impact of gender on the turnover intentions of highly educated employees (2010, background): “As such, the notion of a psychological contract provides a framework within which behaviour and employee attitudes, such as the intention to leave an organization, can be researched and interpreted (Hancer and George Thomas 2003 ).”
- Leadership empowering behaviour, psychological empowerment, organisational citizenship behaviours and turnover intention in a manufacturing division (2015, background): “From an individual perspective, these behaviours may include employees assisting one another with tasks, supporting peers learning new tasks and replacing an absent colleague (Hancer & George, 2003; Paillé, 2013).”
- The impact of leader's humor on employees' psychological empowerment: the moderating role of tenure (2011, background): “Within psychological empowerment, there is a plethora of studies that incorporate tenure in their models (Dimitriades and Kufidu, 2004; Hancer and George, 2003; Huang et al., 2006; Kim and George, 2005; Koberg et al., 1999).”