Reputation, Diversification, and Organizational Explanations of Performance in Professional Service Firms

By Royston Greenwood, Stan Xiao Li, Rajshree Prakash, David L. Deephouse. Organ. Sci., 2005

466 citations recorded by the source corpus.

Subfields: Accounting, Management Information Systems

View Paper: https://www.semanticscholar.org/paper/0c369a2a1a4594fd3fc6ea188bf96a40100d69fc

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Citations in the corpus

Innovation collaboration and appropriability by knowledge-intensive business services firms (2016, background): “Building on existing work (Greenwood et al., 2005; Hurmelinna-Laukkanen and Ritala, 2010; Miles et al., 2000), we consider different types of appropriability mechanisms that are relevant to KIBS firms: formal, contractual and strategic.”
What Is a Professional Service Firm? Toward a Theory and Taxonomy of Knowledge-Intensive Firms (2010, unknown): “Since specialization has been argued to be a signal of competence (Greenwood et al., 2005; Ruef & Scott, 1998), firms facing opaque quality may need to stay relatively undiversified (Greenwood et al.”
Motivating Customers to Adhere to Expert Advice in Professional Services (2015, background): “Professional service providers form the basis of an organization’s relationships with customers who often view their primary allegiance as to the service provider rather than to the organization (see also Greenwood et al. 2005).”
Opportunities and institutions: A co-creation story of the king crab industry (2015, background): “…that the process of forming wealth creating opportunities includes educating stakeholders, setting standards, and building regulations (Aldrich and Fiol, 1994; Baker and Nelson, 2005; Garud et al., 2002; Greenwood et al., 2005; Navis and Glynn, 2010; Obstfeld, 2012; Santos and Eisenhardt, 2009).”
The Impact of Perceived Brand Globalness on Consumers’ Purchase Intention and the Moderating Role of Consumer Ethnocentrism: An Evidence from Vietnam (2020, background): “The next trend of accessing this effect is proving the importance of customer-based reputation, which suggests high-quality products and services offered by the firm, as well as providing kind treatment of its customers (Carmeli and Tishler 2005; Greenwood et al. 2005).”
Can you have your Cake and Eat it too? Structural Holes' Influence on Status Accumulation and Market Performance in Collaborative Networks (2008, background): “Many industries fit this description, including the wine industry (Benjamin and Podolny, 1999), biotechnology (Powell et al., 2005), consulting services (Greenwood et al., 2005; Greenwood, Deephouse, and Li, 2007), and even business education.”
Openness, knowledge, innovation and growth in UK business services (2011, background): “6 their clients (Greenwood et al. 2005; von Nordenflycht 2010), but many of these solutions are ‘partially customised’ rather than ‘bespoke’ solutions (Hipp et al.”
Category Spanning, Evaluation, and Performance: Revised Theory and Test on the Corporate Law Market (2016, unknown): “In the context of professional service firms where quality is difficult to observe directly, clients rely on indirect indicators (Greenwood et al., 2005), which point to evaluation-related benefits (Benjamin & Podolny, 1999; Uzzi & Lancaster, 2004).”
Standing out: how new firms in emerging markets build reputation (2007, methodology): “Based on these observations we extend research that views reputation as a multidimensional construct (Deephouse, 2000; Greenwood et al., 2005; Rindova et al., 2005) and articulate several distinct components of the composite reputation construct.”