Empowerment, stress and satisfaction: an exploratory study of a call centre

By L. Holdsworth, S. Cartwright. 2003

181 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/06dee83102084846102ff46d4a176fe71c1a3e16

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Investigating the relationship between organizational justice, psychological empowerment, job satisfaction, organizational commitment and organizational citizenship behavior: An empirical model (2011, background): “The obtained results consistent previous findings (Laschinger et al., 2000; Holdsworth and Cartwright, 2003; Wang and Lee, 2009).”
Empowerment effects across cultures (2007, methodology): “…(1995) 12 item multi-dimensional measure was used to measure psychological empowerment as this has been the most frequently and successfully used measure for this construct (see for example, Hui et al, 2004; Spreitzer, 1996; Koberg et al, 1999, Siebert et al, 2004; Holdsworth & Cartwright, 2003).”
Emotional intelligence and organizational commitment: Testing the mediatory role of occupational stress and job satisfaction (2011, background): “Dupuy, & Morris, 2009; and Holdsworth and Cartwright, 2003) showed that there is a strong negative relationship between occupational stress and job satisfaction. In a study, Sveinsdottir, Biering, and Ramel (2006) suggested that”
Taking Stock: A review of more than twenty years of research on empowerment at work (2007, background): “But what about the other dimensions of empowerment? Recent research with call center employees in the UK found that psychological empowerment (especially the meaning, self-determination, and impact dimensions) had a small direct effect on mental and physical health but an even bigger indirect effect”
Psychological Empowerment and Job Satisfaction (2009, background): “Other research has reported no relationship between these variables (Holdsworth & Cartwright, 2003; Siegall & Gardner, 2000; Thomas & Tymon, 1994).”