G. Gilbert

2006

A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 1 researcher here, as inferred from the citation graph.

Whom G. Gilbert trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. E. Anderson
  2. Claes Fornell
  3. Kai Kristensen

Who trusts G. Gilbert overall

  1. Mesay Sata Shanka
  2. Hong Qin
  3. Yong-Ki Lee
  4. Nur Aina Abdul Jalil

Papers from G. Gilbert's perspective

Ordered by how strongly the researchers G. Gilbert trusts endorse each paper. Same corpus, a different order for every researcher.

  1. The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark
  2. Foundations of the American Customer Satisfaction Index
  3. Service intangibility and its impact on consumer expectations of service quality
  4. On measurement of intangible assets: A study of robustness of partial least squares
  5. Market efficiency, long-term returns, and behavioral finance 1 The comments of Brad Barber, David Hi
  6. The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider
  7. Implications of loyalty program membership and service experiences for customer retention and value
  8. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  9. Strengthening the Satisfaction-Profit Chain
  10. ‘The mental world of brands -; Mind, memory and brand success’

Their papers