A cross-industry comparison of customer satisfaction

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How researchers see this paper

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Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants (2016, unknown): “More and more companies are compelled to assess and improve their service quality in an effort to attract customers (Gilbert & Veloutsou, 2006).”
Bank Service Quality, Customer Satisfaction and Loyalty in Ethiopian Banking Sector (2012, background): “The studies of Lee et al. (2000); Gilbert and Veloutsou (2006); Sulieman (2011) and Buttle (1996) suggest service quality leads to customer satisfaction.”
Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants (2009, background): “More and more companies are compelled to assess and improve their service quality in an effort to attract customers (Gilbert and Veloutsou, 2006).”
The Impact of Store Atmospherics, Perceived Value, and Customer Satisfaction on Behavioural Intention☆ (2016, background): “In another, many researchers have studied on customer satisfaction because it is a part of strategy to achieving business success (Gilbert and Veloutsou, 2006).”
Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty (2009, background): “Multiple items also can provide empirically stable scale reliability when compared with a single item (Gilbert & Veloutsou, 2006).”