Alex M. Susskind

2000–2005

A researcher in the Science corpus: 3 papers; trusts 3 researchers and is trusted by 12 researchers here, as inferred from the citation graph.

Whom Alex M. Susskind trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Moshe Davidow
2. K. M. Jackson
3. W. Trochim

Who trusts Alex M. Susskind overall

1. Osman M. Karatepe
2. Woo Gon Kim
3. T. Kim
4. Anna S. Mattila
5. S. Swanson
6. Bin Gu
7. Y. Kim
8. D. Gursoy
9. L. J. Harrison‐Walker
10. Daniel Dorta-Afonso

Papers from Alex M. Susskind's perspective

Ordered by how strongly the researchers Alex M. Susskind trusts endorse each paper. Same corpus, a different order for every researcher.

1. The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes
2. The Bottom Line Impact of Organizational Responses to Customer Complaints
3. General Intelligence, Objectively Determined and Measured.
4. I told you so! Restaurant customers' word-of-mouth communication patterns
5. Inequity In Social Exchange
6. Concept Mapping as an Alternative Approach for the Analysis of Open-Ended Survey Responses
7. Content Analysis: An Introduction to Its Methodology
8. Extracting, Representing, and Analyzing Mental Models
9. Ethnography and Experiment in Social Psychological Theory Building: Tactics for Integrating Qualitative Field Data with Quantitative Lab Data
10. Learning creating and using knowledge: Concept maps as facilitative tools

Their papers

• A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences (2005) — 91 citations
• Customer Service Employees’ Behavioral Intentions and Attitudes: An Examination of Construct Validity and a Path Model (2000) — 179 citations
• I told you so! Restaurant customers' word-of-mouth communication patterns (2002) — 151 citations