R. Marshall

Organizational Behavior and Human Resource Management · with Abdul-Ghani · 2000–2019

A researcher in the Science corpus: 6 papers; trusts 2 researchers and is trusted by 6 researchers here, as inferred from the citation graph.

Subfields

Whom R. Marshall trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. James G. Maxham
  2. Richard G. Netemeyer

Who trusts R. Marshall overall

  1. Eric Gedajlovic
  2. Udo Braendle
  3. M. Carney

Papers from R. Marshall's perspective

Ordered by how strongly the researchers R. Marshall trusts endorse each paper. Same corpus, a different order for every researcher.

  1. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  2. The one number you need to grow. (Harvard Business Review)
  3. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
  4. The psychology of interpersonal relations
  5. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  6. Mediation analysis. (Annual Review of Psychology)
  7. Co-creation experiences: The next practice in value creation
  8. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
  9. Prospect theory: An analysis of decision under risk Econometrica 47
  10. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models (Behavior Research Methods)

Their papers