The Impact of Emotional Labor on Work-Family Outcomes.

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Moving emotional labor beyond surface and deep acting (2012, background): “*Yugo, J. E. (2009). The role of calling in emotional labor.”
How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants (2014, background): “…emotional labor shows it to be a double-edged sword: On the negative side, it is linked to burnout (Abraham, 1998; Brotheridge & Grandey, 2002; Brotheridge & Lee, 1998), withdrawal behavior (Grandey, 2000), turnover (Goodwin, Groth, & Frenkel, 2011), and work–family outcomes (Yanchus et al., 2010).”
DRIVING IT HOME: HOW WORKPLACE EMOTIONAL LABOR HARMS EMPLOYEE HOME LIFE (2014, background): “These studies have taken a cross-sectional, between-person approach to this question (Cheung & Tang, 2009; Montgomery et al., 2006; Seery et al., 2008; Yanchus et al., 2010).”
The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry (2017, background): “…balance perception (e.g., Cheung and Tang, 2009; Montgomery et al., 2005/2006; Schulz et al., 2004; Yanchus et al., 2010) as both private and professional life demand taking totally different roles in the area of emotional labor which might lead to work-family conflicts (Yanchus et al., 2010).”