Customer‐perceived value in industrial contexts

By J. Lapierre. 2000

761 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/f43bd3dc86bcd80e1b437357a29e6cc3a388c3b1

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Citations in the corpus

Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction (2009, background): “, 2007); in particular, there is a need to develop suitable measurement scales for assessing the implementation of strategies that focus on the concept of perceived value (e.g. Babin et al., 1994; Lapierre, 2000; Liu et al., 2005; Sweeney and Soutar, 2001; Ulaga, 2001; Woodruff, 1997).”
Bringing “Social” Into Sales: The Impact of Salespeople’S Social Media Use on Service Behaviors and Value Creation (2012, background): “For example, Lapierre (2000) categorized different customer perceived benefits into three categories that are product, service, and relationship related.”
The effects of product scarcity and consumers' need for uniqueness on purchase intention (2012, methodology): “Accordingly, this study proposes the research framework depicted in Figure 1, which is based on Lynn’s (1992b) S-E-D model, uniqueness theory (Snyder & Fromkin, 1980) and the price-perceived quality model (Monroe & Krishnan, 1985).”
The perceived value of the rural tourism stay and its effect on rural tourist behaviour (2012, background): “Monetary value: The monetary benefit compared with the available alternatives (Lapierre, 2000; Monroe, 1992; Petrick, 2002; Sheth et al., 1991; Sweeney & Soutar, 2001).”
The concept of perceived value: a systematic review of the research (2007, background): “This lack of agreement among scholars with respect to the conceptualization and measurement of ‘perceived value’ is a consequence of its somewhat nebulous nature, which has variously been described as ‘complex’ (Lapierre, 2000), ‘multifaceted’ (Babin et al.”
Customer perceived value in banking services (2006, background): “…and must do it differently from each other, as this skill will permit them to differentiate themselves, improve their results and increase their future possibilities of survival (Christopher et al., 1994; Peterson, 1995; Butz and Goodstein, 1996; Hunt, 1997; Lapierre, 2000; Callarisa et al., 2002).”
User acceptance of wireless short messaging services: Deconstructing perceived value (2007, background): “In contrast, the marketing literature has repeatedly demonstrated that monetary value or price is only one component in a wide range of value tradeoffs (e.g., [ 29 ]).”
From customer value to repurchase intentions and recommendations (2008, methodology): “Håkansson and Snehota (2000) also include technical benefits similar to the service/product benefits of Lapierre (2000).”
Customer‐focused performance and the dynamic model for competence building and leveraging (2003, background): “For example, product-related factors such as product quality, and product customization, service-related factors such as responsiveness, flexibility, reliability and technical competence, and relationship-related factors such as image, time/effort/energy and solidarity, are all customer value driver”
Organizational and institutional barriers to value-based pricing in industrial relationships (2015, background): “Flexibility and solidarity (Lapierre, 2000) soften the impact of market dynamics.”
The bonding effects of relationship value and switching costs in industrial buyer–seller relationships: An investigation into role differences (2012, background): “Studies of value creation in business relationships are mainly conducted from either the customer perspective (e.g. Flint, et al., 2002; Lapierre, 2000; Parasuraman, 1997; Ravald & Grönroos, 1996; Ulaga & Eggert, 2006) or the supplier perspective (e.g. Möller & Törrönen, 2003; Simpson, et al.,…”
Searching for Relationship Value in Business Markets: Are We Missing Something? (2010, background): “Anderson, Jain and Chintagunta, 1993 Lapierre, 2000 Ulaga and Chacour, 2001 Flint, Woodruff and Gardial, 1997; 2002 Supplier perspective Acknowledge of value of customer relationships for the supplier Walter, Ritter and Gemünden, 2001 Baxter and Matear, 2004 Customer and supplier perspective…”
Perceived value and customer loyalty in financial services (2009, positive): “…will permit them to differentiate themselves, improve their results and increase their future survival prospects (Butz & Godstein, 1996; Callarisa, Moliner, & Rodrı́guez, 2002; Christopher, Payne, & Ballantyne, 1994; Huber, Herrmann, & Morgan, 2001; Hunt, 1997; Lapierre, 2000; Peterson, 1995).”