Customer perceived value in banking services
By J. C. F. Roig, Javier S. Garcia, M. A. M. Tena, Jaume Llorens Monzonís. 2006
390 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/2a452e5661f6da31f5e3dfdd5449031ddd144217
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Alex Mathioudakis
- Lesley Ledden
- Stavros Kalafatis
- Y. Tu
- Hsiao-Chien Chang
- Alexander Zauner
- Monika Koller
- Isabella Hatak
In Organizational Behavior and Human Resource Management
- Alex Mathioudakis
- Lesley Ledden
- Stavros Kalafatis
- Y. Tu
- Hsiao-Chien Chang
- Alexander Zauner
- Monika Koller
- Isabella Hatak
Citations in the corpus
- Customer perceived value—Conceptualization and avenues for future research (2015, background): “Second, studies conceptualizing customer perceived value as a higher order construct employ either reflective (e.g. Callarisa Fiol, Moliner Tena, & Sánchez García, 2011; Mathwick et al., 2001; Sánchez-Fernández et al., 2009) or formative (e.g. Carlos Fandos Roig, Sanchez Garcia, Angel Moliner Tena, ”
- The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, background): “structure of typologies, relates to whether value should be considered (and consequently treated) as a composite higher order construct (see for example Ledden et al., 2007; Lin et al., 2005; Roig et al., 2006; Ruiz et al., 2008; Sánchez, Callarisa, Rodriquez, & Moliner, 2006; SánchezFernández et al”
- Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan (2012, background): “Population: The survey was distributed to customers in a public area outside the main entrance of Starbucks Coffee shops during the weekday and weekend in Taipei area.”