To act out, to withdraw, or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity

By Rebecca L. Greenbaum, Mary B. Mawritz, David M. Mayer, Manuela Priesemuth. 2013

143 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f3b9bbc68e0ae7e16fc90d977add818cb140714d

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

How Responsible Leadership Motivates Employees to Engage in Organizational Citizenship Behavior for the Environment: A Double-Mediation Model (2019, background): “A negative attitude of the company towards the environment may cause certain employees to feel guilty, and those with a sense of moral responsibility may determine to compensate for environmental losses by increasing their environmental protection investment [50].”
My Boss is Morally Disengaged: The Role of Ethical Leadership in Explaining the Interactive Effect of Supervisor and Employee Moral Disengagement on Employee Behaviors (2016, background): “…moral disengagement will be negatively related to perceptions of ethical leadership Employee Moral Disengagement Past research suggests that individual differences can influence how people interpret and respond to others’ immoral tendencies (e.g., Greenbaum et al. 2013; Skarlicki and Rupp 2010).”
Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors (2015, background): “More specific forms of antisocial behaviors such as aggression and retaliation (Fox and Spector 1999; Skarlicki and Folger 1997; Skarlicki et al. 1999) or more specific targets of antisocial behaviors such as customers (Greenbaum et al. 2013) could also be examined as outcomes.”
Management commitment to the ecological environment and employees: Implications for employee attitudes and citizenship behaviors (2015, background): “, 2008), or when coworkers (Spencer and Rupp, 2009) or supervisors abuse customers (Greenbaum et al., 2013), they become less attached to the organization, feel less happy and experience more negative emotions, irrespective of how they themselves are treated.”