How emotional intelligence can improve management performance

By Steve Langhorn. 2004

202 citations recorded by the source corpus.

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Enhancing employee outcomes: The interrelated influences of managers' emotional intelligence and leadership style (2012, unknown): “Managerial emotional intelligence influences team satisfaction (Langhorn, 2004).”
Emotional intelligence and emotional labor acting strategies among frontline hotel employees (2012, background): “Recently, a handful studies examined EI in the context of hospitality businesses (e.g. Cha et al., 2009; Cichy et al., 2007; Kim and Agrusa, 2011; Langhorn, 2004; Magnini et al., 2011).”
Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors (2011, background): “In the similar vein, hospitality literature shows that managerial EI leads to team satisfaction, customer satisfaction, and business profit in the restaurant operation (Langhorn, 2004).”