The role of post‐training self‐efficacy in customers' use of self service technologies

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Coworking-spaces: how a phenomenon of the sharing economy builds a novel trend for the workplace and for entrepreneurship (2016, background): “Trainings offered in coworking-spaces have an additional positive effect on self-efficacy (Zhao et al. 2008).”
Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy (2016, unknown): “Over the prior literature, there are several studies that have supported the important role of SE in contributing both PEOU and PU (Al-Somali et al., 2009; Cheng et al., 2008; Luarn and Lin, 2005; Wang et al., 2003; Zhao et al., 2008).”
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2019, background): “Customer learning activities include customer socialization (Groth 2005), education (Eisingerich and Bell 2008), training (Zaho et al. 2008), and post-purchase learning (Mittal and Sawhney 2001), whichmay reflect differing levels of perceived task complexity (Baker and Sinkula 1999).”