Integrating workplace aggression research: Relational, contextual, and method considerations

158 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

An approach-avoidance framework of workplace aggression (2016, background): “Correspondingly, recent reviews of the literature have called for greater attention to differences among the various constructs (Hershcovis, 2011; Hershcovis & Reich, 2013; Tepper & Henle, 2011).”
Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015, unknown): “Recent studies note that aggression is relational, and that aggression from the client can result in a similar reaction from the frontline worker (Hershcovis & Reich, 2013).”
Researching Rudeness: The Past, Present, and Future of the Science of Incivility (2017, background): “In an effort to add clarity to the term perpetrator (and victim), Hershcovis and Reich (2013) noted that workplace aggression can be reciprocal.”
Measuring bullying at work with the short-negative acts questionnaire: identification of targets and criterion validity (2019, methodology): “This assumes that all incidents are equal in severity and interpretation, whereas it is reasonable to assume that different type of behaviours may have different consequences (Hershcovis & Reich, 2013; Hoel, Faragher, & Cooper, 2004).”