The antecedents of consumers' loyalty toward Internet Service Providers

By Jyh-Shen Chiou. Information Manager (The), 2004

429 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e0bc381f9a14fbedf6ad6630dcdee797895f1a08

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty (2008, result): “The influence of trust on consumer loyalty has been suggested in previous research (e.g., Chiou, 2004; Fam, Foscht, & Collins, 2004; Garbarino & Johnson, 1999; Morgan & Hunt, 1994; Setó, 2003; Singh & Sirdeshmukh, 2000).”
Using Social Network Sites: The Effects of Playfulness, Critical Mass and Trust in a Hedonic Context (2009, methodology): “Chiou [ 8] found that perceived trust of an internet service provider has a significant direct effect on consumers’ intention to remain loyal to using the service.”
E-LOYALTY IS NOT ALL ABOUT TRUST, PRICE ALSO MATTERS: EXTENDING EXPECTATION-CONFIRMATION THEORY IN BOOKSELLING WEBSITES (2013, background): “Many e-loyalty studies have shown a positive association between the two concepts [Chiou 2004; Becerra & Korgaonkar 2011; Zheng et al. 2012].”
A consumer perspective of E-service quality (2005, background): “Chiou [33] confirmed that satisfaction with an Internet service provider (ISP) relates to loyalty to that provider.”
Modelling customer loyalty in financial services: A hybrid of formative and reflective constructs (2011, methodology): “The use of structural equation modelling (SEM) in studies of loyalty is, by now, not uncommon ( Chiou, 2004”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, background): “Some researchers have observed or theorised, in accordance with social exchange theory (see Blau 1964), that trust evaluations will exert a direct inﬂuence on perceptions of satisfaction (e.g. Singh and Sirdeshmukh 2000, Chiou 2004).”
An examination of the determinants of customer loyalty in mobile commerce contexts (2006, background): “Chiou [13] found that perceived trust had direct and positive impacts on the overall satisfaction and loyalty of customers.”
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers (2007, background): “Several studies in both marketing theory and practice have attempted to investigate some of the relationships between repurchase intention and the antecedents in an offline context (e.g., [ 13 ,22,26]),”