Modelling customer loyalty in financial services: A hybrid of formative and reflective constructs
By Chris Baumann, Greg Elliott, Hamin Hamin. 2011
118 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/6da6c14285da871e49102cf7e2771764749fae8f
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Muhammad Asnan Fanani
- Razali Haron
- Noradilah Abdul Subar
- Badri Munir Sukoco
- Khairunisah Ibrahim
- Nur Asnawi
In Organizational Behavior and Human Resource Management
- Muhammad Asnan Fanani
- Razali Haron
- Noradilah Abdul Subar
- Badri Munir Sukoco
- Khairunisah Ibrahim
- Nur Asnawi
Citations in the corpus
- The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context (2013, unknown): “Baumann et al. (2011) expressed loyalty as attitude and behaviour.”
- Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust (2020, background): “Meanwhile, Baumann et al. (2011) delineated customers’ loyalty as a deeply held commitment to re-buy or re-patronize a preferred product consistently in future.”
- The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks (2019, background): “Baumann et al. (2011) argue that loyalty is a certain attitude and behaviour.”
- Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework (2020, unknown): “…et al., 2010), the role of financial advisors in the investment decisions made by the individuals (Kim et al., 2016), the availability and variety of investment choices (Agnew and Szykman, 2008; Baumann et al., 2011), and inadequate or no focus on less-sophisticated investors (Byrne et al., 2010).”