The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty

By Sandra Maria Correia Loureiro, Francisco Javier Miranda González. 2008

328 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/853cf570c90bdcc7a419947f6718f467b31ab1cd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Using Partial Least Squares Structural Equation Modeling in Tourism Research (2016, background): “…(2013) International Journal of Tourism Research 3 Song et al. (2011); Gómez and Molina (2012); Ku (2014) Journal of Travel and Tourism Marketing 10 Loureiro and González (2008); Mistilis and D’ambra (2008); Conze et al. (2010); Loureiro (2010); Zach and Racherla (2011); Battour, Battor, and…”
Antecedents and outcomes of destination image of Malaysia (2017, background): “Loureiro and Gonz alez (2008) suggest that a significant image of a destination will result in an increase in the level of satisfaction of tourists (Chi& Qu, 2008).”
The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model (2010, background): “Previous studies show that the image of a destination is a critical factor in influencing tourists’ satisfaction (Kandampully & Suharatanto, 2000; Loureiro & Gonzalez, 2008; O’Leary & Deegan, 2005).”
Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017, methodology): “As far as data analysis is concerned, three distinct actions were taken through implementation of the PLS-SEM technique (i.e. due to a relatively small sample size) (Loureiro & González, 2008).”
The dimensions of rural tourism experience: impacts on arousal, memory, and satisfaction (2018, background): “Finally, consumer satisfaction has been the main focus of many studies in consumer behavior research (see for example Loureiro & González, 2008; Loureiro & Kastenholz, 2011; Oliver, 1977, 1980; Olshavsky & Miller, 1972).”
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels (2020, background): “The service literature de ﬁ nes Perceived Quality (PQ) as “ the overall judgment made by consumer regarding the excellence of a service ” (Correia Loureiro & Miranda Gonzalez, 2008, p. 118).”
An Empirical Study of an Online Travel Purchase Intention Model (2012, background): “…showed that customer satisfaction leads to initial and repeat purchase intentions as well as loyalty (Anderson & Fornell, 1994; Bai et al., 2008; Loureiro & Gonzalez, 2008; Oliver, 1999; Ranaweera, Bansal, & McDougall, 2008), and the attributes of positive relationshipmaking remains consistent…”
Reputation, subjective well-being, and environmental responsibility: the role of satisfaction and identification (2018, background): “In a rural tourism context, Loureiro and Gonz alez (2008) confirmed that satisfaction moderated the relationship of lodging image and perceived quality with customer loyalty, respectively.”
Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal (2011, background): “Perceived service quality is widely seen as an antecedent of loylty or consumers’ behavioural intentions (e.g., Fornell et al., 1996; oureiro and González, 2008; Parasuraman et al., 1994).”
Unraveling the diverse nature of service quality in a sharing economy: A social exchange theory perspective of Airbnb accommodation (2017, methodology): “During data analysis three distinct actions were taken through implementation of the PLSSEM technique to guarantee the best possible statistical outputs (Loureiro and González, 2008).”